Contact Support
Questions about your account, billing, or premium features? Send an email to support@tzsync.app and we will get back to you — typically within one business day for Silver users and within 24 hours for Golden and Diamond members with priority support.
Accounts & billing — quick answers
How do I reset my password or recover my account?
Click "Log in" at the top of TZSync, enter the email address you signed up with, and choose "Forgot your password?". A secure reset link will be emailed to you. If the email never arrives, write to support@tzsync.app with the account email and we will help you regain access.
How do I cancel my Golden or Diamond subscription?
Log in to TZSync, open the "Manage plan" page (tzsync.app/subscription), and click "Cancel subscription" — this opens the LemonSqueezy customer portal where you can cancel in a few clicks. You keep your paid features until the end of the period you have already paid for.
Can I upgrade or downgrade my plan at any time?
Yes. Changes take effect on your next billing cycle. To move between Silver, Golden and Diamond, open the pricing page and check out for the plan you want. To downgrade, cancel your current plan in the customer portal and pick the lower plan at your next renewal.
How do I request a refund?
Refunds are handled by our payment provider LemonSqueezy under their refund policy. Open tzsync.app/subscription, click "Manage subscription" to reach your orders, or email support@tzsync.app with your account email and order details.
Where can I manage my payment method and billing details?
Go to tzsync.app/subscription and click "Manage subscription" — this opens the LemonSqueezy customer portal where you can view your orders, update your card, download invoices, and change billing information.
Why are my paid features not active after I upgraded?
Your tier is verified automatically when you are signed in. Make sure you are logged in with the same email you used at checkout, then hard-refresh the page (Ctrl+Shift+R). If the features still do not unlock, email support@tzsync.app with your order number.
What does priority support mean for Golden and Diamond members?
Golden and Diamond members' support requests are marked as priority and are typically answered within 24 hours on business days. Free (Silver) users are also welcome to contact us and receive our standard support response.